Customer Help.

How can we help?

FAQ - Frequently Asked Questions.

Ordering

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

- Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship worldwide?

- Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Shipping policy

Can I track my package?

- Yes. When your package leaves the warehouse, you receive an email with a tracking link through which you can track your package.

Wigs

What kind of maintenance do real hair wigs require?

- Both full-lace and half-lace wigs require regular and proper care to maintain their quality and longevity. It includes thorough washing, the use of appropriate hair care products, proper storage, and careful handling when styling. Protecting the wig from heat and excessive friction is essential to avoid damage.

Can you sleep with your wig on?

- It is generally not recommended to sleep with wigs, regardless of whether they are full lace or half lace, but you absolutely can if you want to. Sleeping with wigs can cause chafing and wear on the wig. It is best to take the wig off before going to bed to avoid unnecessary wear and tear on the hand-knotted strands.

I want a natural hairline which wig should I buy?

Both full- and half-lace wigs can create a natural hairline. They both feature a Swiss lace front that blends in with your own hairline, giving a realistic look. Question: Which type of wig is more durable - full lace or half lace? Answer: Both types of wigs can be durable if cared for properly. It depends on how well it is maintained. Full lace wigs can be slightly more delicate because the entire wig base is made of lace material, which can be more delicate than the material used in half lace wigs. It is essential to be careful when handling and styling both types of wigs to maintain the longevity of the wigs.

Can you adjust the size of the wig?

Yes, both full-lace and half-lace wigs can usually be adjusted in size to fit different head sizes. They come with adjustable straps inside the frame to provide a more customizable fit.

Can I use heated styling tools on the wig?

- Yes, since it's real hair you can use heated styling tools. It is as easy as styling your own hair!

Which type of wig is more durable - full lace or half lace?

- Both types of wigs can be durable if cared for properly. It depends on how well it is maintained. Full lace wigs can be slightly more delicate because the entire wig base is made of lace material, which can be more delicate than the material used in half lace wigs. It is essential to be careful when handling and styling both types of wigs to maintain the longevity of the wigs.

Can I use your wigs regardless of whether I have hair or not?

- Absolutely! but the more hair you have, the more you might need extra clips on the cap to ensure a firm hold.

How long can a wig stay on?

- A wig stays on for a different amount of time, depending on how you decide to attach it. If you use, for example, our tape, we recommend that you remove the wig every night. On the other hand, if you use our glue, you can use the wig for 4-6 days in a row!

Are your wigs made of human hair?

We have chosen to only work with 100% human remy hair as we believe that it gives a natural result, and you can style it just as if it were your own hair.

Can I color my wig?

- You can color the human hair products at your hairdressers. Remember that as soon as you cut or color your wig, the guarantee will automatically disappear.

How do I was the wig?

- If you use it every day you should wash it every 3rd day. You should always use our products for the best result. Always read the instructions that come with the product.

Is the wig warm?

No, the wig is not perceived as hot. The wig cap itself is made of a thin, light and airy material that breathes naturally and allows your own scalp to breathe.

Will the wig be securly attached?

It's important to adjust the wig so that it remains securely attached. You will be able to adjust the wig yourself and you can also use a wig glue for a stronger attachment. BHBD can provide help and assistance to ensure the right attachment customized to match your lifestyle and requirements. If your natural hair is thin BHBD have a specially designed cap with extra PU to make it stick to the head even more securely.

How long does a wig with human hair last?

A wig with real hair can last for months or up to a year with proper care. Following our advice you will maintain your wigs high quality and it will last longer!

Why is my wig shedding?

Shedding is an unavoidable problem for all human hair wigs. As a wig user, you have to accept a slight amount of shedding as natural. However, too much shedding can
reduce the lifespan of your wig.

Read more here

Requisitions

What is a requisition and can I use it when buying a wig from bhbd.com?

- Receiving a requisition from your county council means you are entitled to compensation for a specific part of the wig's cost. We are pleased to announce that we can finally receive requisitions from some of Sweden's county councils. We work hard to receive requisitions throughout all regions of Sweden and have so far approved in: Stockholm Län, Uppsala, Västernorrland, Västmanland, Halland, Kalmar, Västragötalands Län, Skåne Län, Kronobergs Län, Södermanland, Jönköping Län, Region Sörmland, Blekinge, Värmland, Västerbotten, Dalarna, Gävleborg & Jämtland Härjedalen

How do I get a requisition?

- Each individual county council has different grant rules regarding wigs, regarding the amount of grants. However, it works in the same way you get it after a specialist doctor has assessed whether there is a need for a wig. It could be if you have Alopecia or have undergone chemotherapy treatment.

How much is a wig if you have cancer?

If you have received a requisition from the county council, for example from suffering from cancer or alopecia, you will receive compensation for part of the wig. You get different grants in all other county councils, but they are usually between SEK 2,000 and SEK 7,000.

Get in touch

Are you having questions about your order, or a general enquiry? If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via our email.